As a general practice, we would like to carry out our work as professionally as possible, and we believe it is important that you trust us. It is, of course, possible that you do not have a good feeling about the contact proceedings within our practice. For example, you may feel that you have not been taken seriously or that you find it difficult to get in touch with the practice. If this is the case, please let us know as soon as possible so that we can discuss this with you and learn from it.
You can submit your complaint or comment by contacting one of our employees directly or by using our online Complaint Form. One of our employees will then make sure to process your complaint as quickly as possible.
One of our general practitioners or other employees may call you if your complaint is not entirely clear. We will then respond to your complaint by phone or by scheduling an appointment. We aim to process and complete your complaint within a month at the latest.
If this proves to be difficult for you or if you cannot resolve it together with us, you can discuss your complaint with an independent and impartial complaints officer. The complaints officer will work with you to find a solution to your complaint or problem. Anything you share with the complaints officer will be strictly confidential. If you wish to submit your complaint to the complaints officer, you can do so by visiting the SKGE website. The complaints officer can also be reached by phone at 088-0229190.
If you are still unable to find a solution with the help of the complaints officer, you can request a ruling on your complaint from the General Practitioners’ Care Dispute Settlement Body. The ruling of that dispute settlement body shall be binding. More information about this can be found in the waiting room of our practice or on the following website: http://www.skge.nl.
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